FAQ

Forest Master – Frequently Asked Questions

Explore a range of frequently asked questions regarding our equipment, as well as general log splitting, gardening and forestry related questions. Is your question not here? Submit a question by emailing us at info@forest-master.com.

Simply click the name of the category you want to explore to expand and view all of the available questions and answers.


Compact Electric Chipper (FM4DDE)

Please Adhere to the following checklist:

– Remove the black plastic cover from the motor and rotate the big outer nut on the end of the shaft using finger and thumb. Check that the drum is rotating freely in both directions and ensure that they aren’t any blockages.

– If the drum is not moving freely using finger and thumb, remove the hopper and clear any blockages from the drum, spinning it back and forth using the nut on the motor to ensure the whole drum is clean of any possible blockage.

– Re-position the hopper back in to place and tightly secure the bolt (this is important as the bolt acts as a safety mechanism for the chipper). Ensure that the correct bolt is used when reassembling.

– Check the fuses on the device and the mains power supply, including any extension cables.

– Reset the trip switch which is located beside the ON/OFF switch on top of the motor. (small clear button). If the trip switch is tripped, this is either due to an overload or the drum may have a blockage.

FM4DDE, Trip Switch, Compact Electric Chipper

The FM4DDE is designed for wood material such as branches, hedge trimmings, conifers and other dry materials. It utilises a drum to chip and shred the materials so caution is advised if you’re planning on using the FM4DDE for materials such as wet items such as ivy, as it may wrap around the drum and jam it.

In order to rotate the blades on any of our chippers, you much use a hex socket (6 sided) with no leading edge, this is important or you will round off the head.

Sometimes it helps to tighten a tiny bit before undoing the bolt.

When the process is complete, use a small amount of thread lock and screw back into position.

If you click the start button on the chipper and you don’t feel or hear a click of the button, then this typically means that the chipper isn’t receiving power.

Check the fuses on the device and the mains power supply, including any extension cables.

Ensure that the bolt on the hopper is tightly secured. This is vital as the bolt acts as a safety feature for the wood chipper so it must be tightly nipped in order for the chipper to start.

The entrance leading direct to the cutter is 95 mm x 95 mm. The upper section has a CE plate fitted to restrict the size of cutting to 2 x 55mm holes with a slot joining the two holes which provides an entrance for side shoots and branches etc. The safety plate is not required for USA or Canada.

If the motor is humming while the blades are failing to work, this typically means that the drum has a blockage of some kind.

First step is to remove the black cap from the drum, and then twist the big outer nut with your finger and thumb. You should be able to spin the drum freely with no resistance.

If there is some resistance, remove the hopper and clear any blockages from the drum. Spin the drum back and forth using the nut on the motor to ensure that the whole drum is clean of any possible blockage.

Reposition the hopper back in to place and tightly secure the bolt (this is important as the bolt acts as a safety mechanism for the chipper). Also ensure that the correct bolt is used when reassembling.

Replacing a plug socket fuse is a straight forward process.

– Before beginning, remove the plug from the wall and you will be able to see the cover between the terminals.

– Find a suitable screw driver and carefully remove the cover from the base of the plug.

– Remove the old fuse from the plug using a small screwdriver.

– Simply slide in the new fuse into where the old fuse previously sat and then reassemble the plug, attaching the cover back into place.

ENSURE THAT THE CHIPPER IS COMPLETELY UNPLUGGED FROM ANY SOURCE OF POWER

How to replace the Circuit Trip on your Electric Chipper

The breaker trip switch is the small plastic button which is located beside the kill switch.

If you’re using a standard UK 3-Pin Plug (13 amp), you may have encountered issues with the chipper blowing fuses. we’re providing a 10 amp trip as well as three time delay fuses in order to prevent further issues when using a standard 13 AMP UK 3-Pin Plug. The trip replacement will also allow the machine to start up a lot easier. The replacement process can be completed in just a few short minutes.

1. First, remove the 6 screws from the perimeter of the cover lid.

2. Open the cover lid and examine the circuit trip which is located on the inside of the lid.

3. The next step is to remove the wires from the circuit trip, take care as one of these wires may have a small tab on the inside which will need to be pressed down in order to release the wire. It’s best to remove the plastic covers from the end of the wires in order to check for the tab.

4. You can now unscrew the old circuit trip from the lid by rotating anti-clockwise. It’s best to hold onto the plastic trip on the other side of the lid in order to turn the circuit effectively.

5. When you have removed the old circuit trip, you can then install the new trip by following the same instructions but instead turning clockwise when installing.

6. Now reinstall the wires into the new circuit trip. You can install these wires in any order.

7. Finally, close the lid and screw back into place.

Compact Petrol Chipper (FM6DD)

– Ensure that the oil level is higher than at least 600ml. An oil alert will prevent the engine from starting.

– If the pull-start is tight, remove the black cover from the motor and rotate the big outer nut on the end of the shaft using finger and thumb. Check that the drum is rotating freely in both directions and ensure that they aren’t any blockages.

– If the drum is not moving freely using finger and thumb, remove the hopper and clear any blockages from the drum, spinning it back and forth using the nut on the motor to ensure the whole drum is clean of any possible blockage.

– Reposition the hopper back in to place and tightly secure the bolt (this is important as the bolt acts as a safety mechanism for the chipper). Ensure that the correct bolt is used when reassembling.

The FM6DD requires at least 600ml of standard engine oil. When first starting the chipper, the oil should be flowing out of the lip of the filler.

We recommend that you maintain the oil of the chipper so that it is flowing out of the plastic dipstick hole, or 10mm above the top mark on the steel dipstick.

If the pull cord is tight at all, do not keep pulling or you risk damaging the pull cord.

Remove the black cover cap from the motor and rotate the big outer nut on the end of the shaft using your finger and thumb. Check that the drum is rotating freely in both directions and ensure that they aren’t any blockages.

If the drum is not moving freely using your finger and thumb, then remove the hopper and clear any blockages from the drum, spinning it back and forth using the nut on the motor to ensure that the entire drum is clean of any possible blockage.

Position the hopper back into place and tightly secure the bolt. This is a crucial step as the bolt acts as a safety mechanism for the chipper . Also ensure that the correct bolt is used when reassembling.

In order to rotate the blades on any of our chippers, you much use a hex socket (6 sided) with no leading edge, this is important or you will round off the head.

Sometimes it helps to tighten a tiny bit before undoing the bolt.

When the process is complete, use a small amount of thread lock and screw back into position.

The entrance leading direct to the cutter is 95 mm x 95 mm. The upper section has a CE plate fitted to restrict the size of cutting to 2 x 55mm holes with a slot joining the two holes which provides an entrance for side shoots and branches etc. The safety plate is not required for USA or Canada.

Delivery & Returns

Majority of the UK mainland is free delivery, though there are some locations, along with off shore destinations, which require a small delivery fee to be paid. These are outlined in our Delivery Cost page, the delivery fee will be applied during the order process.

Some locations we can offer an express service, the cost of this service is also outlined on our Delivery Cost page. When you are in the checkout placing your order, if we offer the express service to your area, you will be presented with the option to upgrade your delivery service.

Unfortunately, once you place your order, we must send the goods to the delivery address supplied during the checkout process. Should you wish to change the address, you will need to cancel your order, then reorder with the correct delivery address.

When it comes to returns, we ask that you contact us first. In most cases, upgrading or downgrading is the best path to take. If upgrading or downgrading is not applicable in your case, we will happily provide you with a Returns Authorisation Number.

Once you have received the Return Authorisation Number, you will need too send the item back using a courier of your own choice, we recommend using courier comparison companies, such as Parcel2Go.

Once the item is returned, we will pair it with the paperwork we have, from issuing the Return Authorisation Number, and process a refund for the cost of the item.

For more information on returns, please view our Return Information page.

Please view our Delivery Information page for estimated delivery time scales.

This is a rare case, though if this should happen to you, please reject the delivery. You are entitled to reject the item, simply ask the driver how to do this. If you can, take some photographs of the damage.

Once you have rejected the item, please Contact Us so we can arrange a replacement to be sent out as quickly as possible.

General Product Queries

We stock all the spares that you will need. If you know which parts you need, please give us a call and we will happily take your order over the phone.

If you aren’t sure, check our download page and you will find all the latest manuals for each product. Every manual contains a parts list, this will assist you in finding which parts you need to order.

We can perform a service or repair on log splitters, from most manufacturers. Please contact us first as we can then book in your log splitter. If you live locally, please bring your log splitter along, we can book in the log splitter at our office.

Please note, the repair and servicing of log splitters is not free, the price will be discussed when you contact us.

We recommend changing the oil after 150 hours of use. If you wish to learn how to change the oil, please visit our Downloads page. You can then download the latest manual for you log splitter.

This question is not so simple to answer, as it depends on several aspects, for e.g. the side of the logs, hardness, etc. Please view the Forest Master Comparison Sheet to find the best log splitter for you.

Replacing a plug socket fuse is a straight forward process.

– Before beginning, remove the plug from the wall and you will be able to see the cover between the terminals.

– Find a suitable screw driver and carefully remove the cover from the base of the plug.

– Remove the old fuse from the plug using a small screwdriver.

– Simply slide in the new fuse into where the old fuse previously sat and then reassemble the plug, attaching the cover back into place.

Log Splitter - Carriage

Check that the front (fixed blade end) of the log splitter is not pointing downhill, the splitter should be level or pointing uphill.

Check oil level or raise the front foot on a block of wood, if the splitter works normally then the oil level is low, top up. The log splitter must be vertical and the dipstick screwed in to check the level.

Check that end of the valve stem remains in contact with the face of the lever when the lever is depressed and released. If the valve does not pop back out when the lever is realeased, clean as explained below.

ENSURE THE RAM IS FULLY RETURNED

Remove the nut holding the lever and remove the lever. Remove the valve, check the O-Ring and clean the valve with lint free cloth. Replace the valve and the lever.

Remove the valve as above. Loosen the grub screw in the angled hole below the valve sleeve then use a wooden drift to tap in the sleeve and tighten the grub screw.

Log Splitter - Fails to Split Logs

Refer to “Operation” section of the manual for correct log loading.

Reduce the log sizes before splitting it on the log splitter.

Refer to “Sharpening Wedge“ section of the manual.

Contact the dealer.

Turn the splitter upside down. Undo the 3 bolts fastening the pump to the underside of the rear end plate. Check the oilways in the pump and the end plate for signs of a blockage. If no sign of a blockage, contact the dealer.

Check that the nut securing the lever is fully tightened.

Check that the face of the lever that operates the valve is bent through a full 90 degrees in relation to the mounting face. If not, remove the lever and correct the bend in a vice.

Remove the combined drain plug and dipstick, tip the log splitter vertically and drain the old oil.

Tip the log splitter vertically and refill with fresh oil so that it just touches the dipstick. Note that the dipstick must be fully screwed in when checking the level.

We recommend using our HYD46+ hydraulic oil which has been specially formulated.

Log Splitter - Oil Leakage

Loosen Bleed Screw by 3 ~ 4 rotations before operating the log splitter

Tighten the Bleed Screw up before moving the log splitter.

Tighten the Oil Drain Bolt with Dipstick.

Locate the oil leak. Clean the area around the rear of the motor and log splitter with white spirit and dry it. Dab around the area with kitchen towel which should pick up spots of oil from the source of the leak. It may help to operate the pump.

After locating the leak contact the dealer.

Log Splitter - Operation

Yes, the bleed-screw should be left open during operation and you can close the bleed screw when not in use. You can download the log splitter hand book by going to https://forest-master.com/downloads/

If you are splitting a log which has already been split, you must position the wood on the splitter with the bark side down. Also, if you are splitting logs with branch stubs, place the stub pointing up if possible. Do not place logs so the stubs point down. This is to avoid damaging the log guides on the safety cage.

Unfortunately, none of our log splitters are suitable to be towed.

We strongly recommend wrapping the motor in a towel if it is stored unused for a long period of time and to put a breathable cover over the machine in order to prevent any condensation on the motor casing. It should not be covered in plastic sheeting or other none breathable materials.

Log Splitter - Power Issues

Check fuse in plug. If blown replace with a working 13 amp fuse. Check RCD for the ring main has not tripped.

If the RCD has tripped, try the machine on a separate ring main. If it repeatedly trips, unplug all other equipment from sockets on the ring main and switch these sockets off. Try to start the motor.

Check motor turns freely, remove the black fan cover. It should be possible to turn the fan with slight pressure from one finger. If not check for obstructions of the fan.

Check that the nut securing the lever is fully tightened.

Check that the face of the lever that operates the valve is bent through a full 90 degrees in relation to the mounting face. If not, remove the lever and correct the bend in a vice.

Loosen each of the 6 bolts on the back of the pump by ¼ of a turn and check if the motor turns freely.

Remove the 6 bolts from the pump and separate the motor and pump. Check the gears for any silicone sealant or other material. When reasembling, the torque for the bolts is 12 ft lb, 16 N m.

First, close the bleed screw and turn the machine upside down.

You will then see 3 vertical bolts at the rear which fasted the pump bracket to the underside of the end cover, and a horizontal bolt at the top of the motor end cover.

Remove these 4 bolts and the complete assembly lifts clear.

There are two O-Rings in the top of the pump bracket, these can be reused.

You can purchase a new motor and pump assembly using this link : https://forest-master.com/product/2200w-motor-and-pump-assembly/

A humming noise will result in the log splitter blowing a fuse and typically means that the motor is tight.

First, turn the log splitter over and close off the air vent, remove the motor and pump 3 x 13mm headed bolts and 1 x support bolt.

Place the log splitter back upright and try the splitter again, if it produces the same noise then loosen the bolts a little from the end of the pump (13mm) and try again.

If this process does not work, then contact us on our technical line on +44 0191 276 6553.

Log Splitter - Ram

Check underneath the blade/pusher and down the sides of the carriage, for any splinters of wood that may be obstructing the carriage.

Also check that the plastic spacers underneath the blade and between the carriage and the underside of the splitter have not been dislodged.

Check the log bed for a build up of sap. Apply a thin layer of grease to the bed.

Use the Ramstop to lock the ram in position about 150mm forward. Remove the 4 bolts holding the Duoct blade/pusher to the carriage and remove the blade/pusher. Unlock the Ramstop, if the carriage returns then the arms are bent.

Check the amount of bend with a straight edge, if it is less than 5mm then you may be able to straighten them in a vice.

If the ram does not return after removing the Duocut blade. Loosen the 2 rear lock nuts on the carriage arms and remove the 2 nuts in front of the crosspiece. Remove the carriage from the log splitter. If the ram does not return contact the dealer.

Log Splitter - Small Dysfunctional Parts

Place the log splitter on it’s back in the horizontal position. Unscrew the valve assembly and lift straight up out of the hole. Place some grease on the end of the valve stem and the threads then reinsert the valve. It should then stay closed.

The valve (push rod) may just require cleaning.

First, ensure that the ram is fully back to it’s starting point. Then undo the nut securing the handle. Pull the valve out and then clean it using a lint free cloth. Replace it and push it back in and out a few times to make certain that it’s working. Replace the handle and then tighten the securing nut.

Place the nut into a vice and use a big lever between the axe head and tube.

If this process doesn’t allow you to get it apart, cut the lower bar off close to the nut with a hacksaw. You can then make arrangements with us to get it back sent back to us so we can then fit new poles. You can contact us on +44 0191 276 6553.

Website Related FAQs

If you have accidentally added an item, or added too many, then you can easily remove them from your cart.

First, head to the cart page. When in the cart, if you wish to delete an item, simply click the ‘X’ next to the item you wish to delete from your cart.

Alternatively, if you wish to increase or decrease the quantity you would like to receive, click the ‘+’ or ‘-‘, located next to the item you wish to change, then click ‘Update Cart’.

When you place an order with us, you are given an option to register. You can choose to register at this point, though it is completely optional.

Our website will automatically email a copy of the order to you, if you have not received this email, there could be a number of reasons for this:

Most email applications, for computers and mobile devices, only retrieve emails on set intervals, this will depend on your setting. If you refresh your emails then you should see the confirmation email.

Have you checked your spam or junk filters? Depending on your email settings, our emails may have been accidentally filtered in to your spam or junk filters, check here after you have refreshed your emails.

Was the correct email address entered? It sometimes happens, but it is possible that the wrong email address was entered. If you feel this is why you have not received the confirmation, then email us at info@forest-master.com with your delivery address details an the correct email address. This will allow us to email you your tracking details and your copy of the paid invoice.

We accept PayPal, Visa Debit / Credit, Maestro and MasterCard, you can select which option you want to pay with during the checkout phase.

When paying with PayPal, via the checkout, a PayPal window will open, this allows you to log in and select your funding source.

If you have clicked on the PayPal button, on the basket or cart, a PayPal window will open, this allows you to log in, select your delivery address and select your funding source, once these are selected the PayPal window will close. Our system will then collect the delivery address you have selected, this will allow our system to determine any postage costs before you confirm the order.

When paying with a Visa Debit / Credit, Maestro or MasterCard, from any issuer, you will be taken to our selected payment gateway, you will enter the details on their secure system for the payment to be processed.

Zero Hand Truck

Zero Hand Truck are constantly looking at ways to improve their products, as such their first improvement is to change the springs used. These new springs and heavier duty than the previous ones used, as such they are tensioned correctly, without the need for the hand wheel screws.

Category: Zero Hand Truck

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