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FAQ

Forest Master – Frequently Asked Questions

Explore a range of frequently asked questions regarding our equipment, as well as general log splitting, gardening and forestry-related questions. Is your question not here? Submit a question by emailing us at info@forest-master.com.


Delivery & Returns

Last Updated on April 17, 2020 by Forest Master

Unfortunately, once you place your order, we must send the goods to the delivery address supplied during the checkout process. Should you wish to change the address, you will need to cancel your order, then reorder with the correct delivery address.

Category: Delivery & Returns

Last Updated on April 17, 2020 by Forest Master

Majority of the UK mainland is free delivery, though there are some locations, along with off shore destinations, which require a small delivery fee to be paid. These are outlined in our Delivery Cost page, the delivery fee will be applied during the order process.

Some locations we can offer an express service, the cost of this service is also outlined on our Delivery Cost page. When you are in the checkout placing your order, if we offer the express service to your area, you will be presented with the option to upgrade your delivery service.

Category: Delivery & Returns

Last Updated on April 17, 2020 by Forest Master

When it comes to returns, we ask that you contact us first. In most cases, upgrading or downgrading is the best path to take. If upgrading or downgrading is not applicable in your case, we will happily provide you with a Returns Authorisation Number.

Once you have received the Return Authorisation Number, you will need too send the item back using a courier of your own choice, we recommend using courier comparison companies, such as Parcel2Go.

Once the item is returned, we will pair it with the paperwork we have, from issuing the Return Authorisation Number, and process a refund for the cost of the item.

For more information on returns, please view our Return Information page.

Category: Delivery & Returns

Last Updated on April 17, 2020 by Forest Master

This is a rare case, though if this should happen to you, please reject the delivery. You are entitled to reject the item, simply ask the driver how to do this. If you can, take some photographs of the damage.

Once you have rejected the item, please Contact Us so we can arrange a replacement to be sent out as quickly as possible.

Category: Delivery & Returns

Last Updated on April 17, 2020 by Forest Master

Please view our Delivery Information page for estimated delivery time scales.

Category: Delivery & Returns

Last Updated on July 21, 2020 by Forest Master

The log splitter must be strapped or tied to wood skids, or a pallet. You MUST also close the valve of the log splitter (air bleed valve located above the ram).

Last Updated on November 10, 2021 by Forest Master

International customers including EU states may be subject to import tariffs and taxes imposed by your own country As of 16.08.2021, all VAT and customs duties are paid for when placing the order on the website – you will not be charged extra VAT from your local customs office. The price paid on the website is the final cost of the item(s).

Category: Delivery & Returns

General Product Queries

Last Updated on July 21, 2020 by Forest Master

The log splitter must be strapped or tied to wood skids, or a pallet. You MUST also close the valve of the log splitter (air bleed valve located above the ram).

Petrol & Electric Log Splitters

Last Updated on July 21, 2020 by Forest Master

The log splitter must be strapped or tied to wood skids, or a pallet. You MUST also close the valve of the log splitter (air bleed valve located above the ram).


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