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Delivery

Delivery Information

Bank Holidays

Our partner warehouse, office and dispatch offices are closed for all bank holidays in England. While we work with our couriers as best we possibly can in order to plan for an increase in order volume, we may still experience delays with delivery.

We are still committed to providing the highest quality of customer service and first-class shipping service so while we aim to have your order delivered the next working day, orders may be delayed in the courier network by a day or two. However, we will always work to keep you up to date with order tracking and delivery notices.

Please see the below table for our courier collection and delivery services.

Wednesday 1st June Thursday 2nd JuneFriday 3rd JuneSaturday 4th June Sunday 5th JuneMonday 6th June
TuffnellsStandard Service -Delivery & CollectionNo Collections or DeliveriesNo Collections or DeliveriesNo Collections or DeliveriesNo Collections or DeliveriesStandard Service Resumed
DHLStandard Service -Delivery & CollectionNo Collections or DeliveriesNo Collections or DeliveriesNo Collections or DeliveriesNo Collections or DeliveriesStandard Service Resumed
DPDStandard Service -Delivery & CollectionNo Collections or DeliveriesNo Collections or DeliveriesNo Collections or DeliveriesNo Collections or DeliveriesStandard Service Resumed
RoyalMailStandard Service -Delivery & CollectionNo Collections or DeliveriesNo Collections or DeliveriesNo Collections or DeliveriesNo Collections or DeliveriesStandard Service Resumed

For example, if you place an order on Tuesday before 3 PM you are estimated delivery of your product on Wednesday 1st of June. If you place an order post 3 PM on Tuesday then delivery is expected to take place on Monday 6th of June.

Orders placed before 3 PM

All orders placed before 3 pm Monday to Friday will be processed and dispatched the same day. Any order placed after 3 pm Friday will be processed and dispatched on Monday.

We provide FREE delivery to all orders to UK Mainland. All items to the UK mainland are dispatched on a next working day service – though next day delivery cannot be guaranteed. Areas that couriers deem to be highland or islands may incur an additional delivery cost which will be added and charged when checking out on the website.

Deliveries typically take place from 9 am to 5 pm, though delivery may be later in the evening if within a busy period.

Deliveries to Scottish Highlands and all offshore addresses typically take 3 – 7 days although it can be longer if they are handed off to a 3rd party for final delivery.

Scottish Highlands

Some areas of Scotland are defined as highlands by our courier postal services – these areas are not defined by us. Although defined as UK Mainland, these areas may incur delivery charges. The postcodes affected by this highland charge are noted below:

AB31*, AB32*, AB33*, AB34*, AB35*, AB36*, AB37*, AB38*, AB40*, AB41*, AB42*, AB43*, AB44*, AB45*, AB46*, AB47*, AB48*, AB48*, AB50*, AB51*, AB52*, AB53*, AB54*, AB55*, AB56*

IV1*, IV2*, IV3*, IV4*, IV5*, IV6*, IV7*, IV8*, IV9*, IV10*, IV11*, IV12*, IV13*, IV14*, IV15*, IV16*, IV17*, IV18*, IV19*, IV20*, IV21*, IV22*, IV23*, IV24*, IV25*, IV26*, IV27*, IV28*, IV30*, IV31*, IV32*, IV36*, IV40*, IV52*, IV53*, IV54*, IV63*

KW1*, KW2*, KW3*, KW4*, KW5*, KW6*, KW7*, KW8*, KW9*, KW10*, KW11*, KW12*, KW13*, KW14*

PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA33*, PA34*, PA35*, PA36*, PA37*, PA38*

PH4*, PH5*, PH6*, PH7*, PH8*, PH9*, PH10*, PH11*, PH12*, PH13*, PH14*, PH15*, PH16*, PH17*, PH18*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH27*, PH28*, PH29*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH49*, PH50*

We charge the additional cost on the purchase of the item. When checking out, simply enter your postcode and the website will automatically calculate the delivery cost.

Please also be advised that while we try our best to fulfil the next day delivery, depending on the area this may not be possible.

Restricted Access

If you have any access issues please ensure that we are made aware prior to delivery by leaving a comment in the order notes or by emailing us at info@forest-master.com. An example of restricted access would be narrow lanes, low bridges or limited turning spaces. If we are not made aware of these restrictions delivery may be delayed and additional delivery charges may incur.

International Delivery

All VAT and customs duties are paid for when placing the order on the website – you will not be charged extra VAT from your local customs office. The price paid on the website is the final cost of the item(s).

You can view the shipping cost to your area by adding your chosen item(s) to the shopping cart and using the ‘calculate shipping’ option. Some item(s) are not available for international shipping due to the transport of the products, e.g. pre-assembled items.

calculate shipping

Delivery times typically take 5-7 working days for the majority of international destinations, if you’re outside of mainland Europe the delivery times may be slightly longer.

Damaged Delivery

If your item displays any signs of damage, we strongly recommend rejecting the delivery from the courier and requesting it be returned to the sender.

After the delivery has been rejected please contact us so we can arrange a replacement to be dispatched as quickly as possible.

Terms and Conditions

All quoted delivery dates and times are estimates and although we will try our best to meet them, we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 30 days of when we receive your payment and will give you the option to either wait for the products or cancel your order and receive a full refund.

We strongly recommend that you do not book trade persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to the non-delivery of an order, or orders that have not been checked on delivery.

Please refer to our full terms & conditions for more information regarding deliveries.

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