Orders placed before 3PM
All orders placed before 3pm Monday to Friday will be processed and dispatched the same day. Any order placed after 3pm Friday will be processed and dispatched on Monday.
We provide FREE delivery to all orders to UK Mainland. All items to the UK mainland are dispatched on a next working day service – though next day delivery cannot be guaranteed. Areas that couriers deem to be highland or islands may incur an additional delivery cost which will be added and charged when checking out on the website.
Deliveries typically take place from 9am to 5pm, though delivery may be later in the evening if within a busy period.
Deliveries to Scottish Highlands and all offshore addresses typically take 3 – 7 days although it can be longer if they are handed off to a 3rd party for final delivery.
If you have any access issues please ensure that we are made aware prior to delivery by leaving a comment in the order notes or by emailing us at email@example.com. An example of restricted access would be narrow lanes, low bridges or limited turning spaces. If we are not made aware of these restrictions delivery may be delayed and additional delivery charges may incur.
All VAT and customs duties are paid for when placing the order on the website – you will not be charged extra VAT from your local customs office. The price paid on the website is the final cost of the item(s).
You can view the shipping cost to your area by adding your chosen item(s) to the shopping cart and using the ‘calculate shipping’ option. Some item(s) are not available for international shipping due to the transport of the products, e.g. pre-assembled items.
Delivery times typically take 5-7 working days for the majority of international destinations, if you’re outside of mainland Europe the delivery times may be slightly longer.
Tracking your order
If your item displays any signs of damage, we strongly recommend rejecting the delivery from the courier and requesting it be returned to the sender.
After the delivery has been rejected please contact us so we can arrange a replacement to be dispatched as quickly as possible.
Terms and Conditions
All quoted delivery dates and times are estimates and although we will try our best to meet them, we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 30 days of when we receive your payment and will give you the option to either wait for the products or cancel your order and receive a full refund.
We strongly recommend that you do not book trade persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to the non-delivery of an order, or orders that have not been checked on delivery.
Please refer to our full terms & conditions for more information regarding deliveries.