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Forest Master – Frequently Asked Questions

Explore a range of frequently asked questions regarding our equipment, as well as general log splitting, gardening and forestry-related questions. Is your question not here? Submit a question by emailing us at

Website Related FAQs

If you have accidentally added an item, or added too many, then you can easily remove them from your cart.

First, head to the cart page. When in the cart, if you wish to delete an item, simply click the ‘X’ next to the item you wish to delete from your cart.

Alternatively, if you wish to increase or decrease the quantity you would like to receive, click the ‘+’ or ‘-‘, located next to the item you wish to change, then click ‘Update Cart’.

Our website will automatically email a copy of the order to you, if you have not received this email, there could be a number of reasons for this:

Most email applications, for computers and mobile devices, only retrieve emails on set intervals, this will depend on your setting. If you refresh your emails then you should see the confirmation email.

Have you checked your spam or junk filters? Depending on your email settings, our emails may have been accidentally filtered in to your spam or junk filters, check here after you have refreshed your emails.

Was the correct email address entered? It sometimes happens, but it is possible that the wrong email address was entered. If you feel this is why you have not received the confirmation, then email us at with your delivery address details an the correct email address. This will allow us to email you your tracking details and your copy of the paid invoice.

When you place an order with us, you are given an option to register. You can choose to register at this point, though it is completely optional.

We accept PayPal, Visa Debit / Credit, Maestro and MasterCard, you can select which option you want to pay with during the checkout phase.

When paying with PayPal, via the checkout, a PayPal window will open, this allows you to log in and select your funding source.

If you have clicked on the PayPal button, on the basket or cart, a PayPal window will open, this allows you to log in, select your delivery address and select your funding source, once these are selected the PayPal window will close. Our system will then collect the delivery address you have selected, this will allow our system to determine any postage costs before you confirm the order.

When paying with a Visa Debit / Credit, Maestro or MasterCard, from any issuer, you will be taken to our selected payment gateway, you will enter the details on their secure system for the payment to be processed.

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