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Will I be subject to additional costs for my international order?

Last Updated on November 10, 2021 by Forest Master International customers including EU states may be subject to import tariffs and taxes imposed by your own country As of 16.08.2021, all VAT and customs duties are paid for when placing the order on the website – you will not be charged extra VAT from your […]

The box has arrived damaged

Last Updated on April 17, 2020 by Forest Master This is a rare case, though if this should happen to you, please reject the delivery. You are entitled to reject the item, simply ask the driver how to do this. If you can, take some photographs of the damage. Once you have rejected the item, […]

How do I return an item?

Last Updated on April 17, 2020 by Forest Master When it comes to returns, we ask that you contact us first. In most cases, upgrading or downgrading is the best path to take. If upgrading or downgrading is not applicable in your case, we will happily provide you with a Returns Authorisation Number. Once you […]

Can I change the delivery address after I have placed my order?

Last Updated on April 17, 2020 by Forest Master Unfortunately, once you place your order, we must send the goods to the delivery address supplied during the checkout process. Should you wish to change the address, you will need to cancel your order, then reorder with the correct delivery address.

Are there any costs for delivery?

Last Updated on April 17, 2020 by Forest Master Majority of the UK mainland is free delivery, though there are some locations, along with off shore destinations, which require a small delivery fee to be paid. These are outlined in our Delivery Cost page, the delivery fee will be applied during the order process. Some […]

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