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The box has arrived damaged

This is a rare case, though if this should happen to you, please reject the delivery. You are entitled to reject the item, simply ask the driver how to do this. If you can, take some photographs of the damage. Once you have rejected the item, please Contact Us so we can arrange a replacement […]

How do I return an item?

When it comes to returns, we ask that you contact us first. In most cases, upgrading or downgrading is the best path to take. If upgrading or downgrading is not applicable in your case, we will happily provide you with a Returns Authorisation Number. Once you have received the Return Authorisation Number, you will need […]

Can I change the delivery address after I have placed my order?

Unfortunately, once you place your order, we must send the goods to the delivery address supplied during the checkout process. Should you wish to change the address, you will need to cancel your order, then reorder with the correct delivery address.

Are there any costs for delivery?

Majority of the UK mainland is free delivery, though there are some locations, along with off shore destinations, which require a small delivery fee to be paid. These are outlined in our Delivery Cost page, the delivery fee will be applied during the order process. Some locations we can offer an express service, the cost […]

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