Cancellation & Returns

Cancellations & Returns


Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.

You can cancel an online order by telephoning us on 0191 2655000 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

As per our Refunds policy, you will have to pay the outward and return shipping costs.


Returns / Refunds

If you are not entirely happy with your purchase you can return the product for a refund. Please contact us within 30 days of receipt of your purchase and we will refund your money. All we ask is that you pay the outward and return delivery costs, and that the item is unused and undamaged and  in it's original packaging. A surcharge will be applicable if not returned in this condition.


All refunds will be made through the original payment gateway, e.g. Paypal, Barclays ePDQ, etc. Please note it can take up to 3 working days for a refund to reach your account after we action it.


Upon delivery by the courier, if the packaging shows signs of damage, please refuse delivery. All damages to an item must be reported within 24 hours of receipt of the goods.